Refund Policy

1. Summary by Product Type

2. Subscription Cancellation

You may cancel your subscription at any time from your account settings under Billing → Cancel Plan. Cancellation takes effect at the end of the current billing period. You will not be charged again after cancellation.

We do not issue prorated refunds for unused days in a billing period. Your subscription benefits remain active until the period ends.

3. One-Time Audit Purchases

One-time audit purchases are non-refundable once the audit report has been generated. This is because the AI processing resources are consumed at the time of generation regardless of whether the report meets your expectations.

If you purchased an audit but encountered a technical error that prevented report delivery, contact us within 48 hours and we will either regenerate the report or issue a full refund.

4. 7-Day Satisfaction Guarantee

If you are a first-time paying subscriber and are not satisfied with the Service, you may request a full refund within 7 days of your first charge, provided that:

• It is your first paid subscription to gaudit.ai.
• You have not generated more than 1 audit report under the paid plan.
• You contact us within 7 calendar days of the charge.

This guarantee does not apply to renewals, plan upgrades, or accounts where significant Service usage has occurred.

5. Unauthorized Charges

If you believe you have been charged without authorization or in error, contact us immediately at contact@gaudit.ai. We take billing errors seriously and will investigate promptly.

Please contact us before initiating a chargeback with your bank. We can typically resolve billing issues faster than a formal dispute process, and chargebacks may result in account suspension.

6. How to Request a Refund

To request a refund, email contact@gaudit.ai with:

• Your account email address.
• The date and amount of the charge.
• The reason for your refund request.

We will respond within 2 business days. Approved refunds are processed through Stripe and typically appear on your statement within 5–10 business days depending on your bank.

7. Stripe Disputes

All payments are processed by Stripe. If a dispute is raised with Stripe or your card issuer, we will respond with the relevant transaction documentation. We encourage you to contact us directly first — most issues can be resolved quickly without a formal dispute.

8. Changes to This Policy

We may update this Refund Policy from time to time. Material changes will be communicated via email or a notice on the Service. The "Last updated" date reflects the most recent revision.

9. Contact